Operations Assistant (Field Support) Réf : SVN/2024/006.

Under the overall supervision of the National Movement Operations Officer, and the direct supervision of the Senior Operations Assistant (Field Support), the successful candidate will be responsible for undertaking movement operations activities in the field, with the following duties and responsibilities: 

1. Undertake field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.  

2. In coordination with the Senior Operations Assistant (Field Support) , lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed individuals with special needs or equipment receive appropriate support needed, sending notifications using relevant systems.  

03.Lead Field Support Teams as they assist individuals at transit centers party facilities, including upon arrival with sign-in, verification orientation, food and non-food items and room assignments; during with food and non-food items, instructions, briefings, activities and resolution issues; and upon departure for medical appointments, return travel travel with briefings, luggage support and transition to transportation update relevant data in the appropriate systems and ensure individuals are assisted in a manner that ensures their safety, security comfort; report all issues immediately to the appropriate supervisor(s

04.Assist in the coordination of timely and adequate services for meals water for individual staying at Transit Centers, third-party facilities transit in airports and other locations. Work closely with the service ensure meals are culturally appropriate and to reduce the level of keeping the quality of the food at the highest standard. 

05.Work with units and departments and beneficiaries on pre-departure including but not limited to travel loans, luggage, prohibited items, bag clothing/shoes. Assist with daily discussions with beneficiaries on litter and hygiene.  Keep all posters and informational messages up placed in visible locations.  

06.Provide assistance at transit centers and third-party facilities for periods of up to 12 hours and during overnight periods and weekends the needs of individuals are met throughout their stay. Communicate with third-party facility representatives and/or supervisors if issues arise

07.Lead the coordination of transportation from consolidation points, transit and third-party facilities, including liaising with service providers, ensuring identity verification, readiness and organization of individuals being and providing relevant briefings. Ensure baggage sorting, tagging and done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with services and report any issues to supervisors immediately. 

08.Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water

09.Provide regular feedback on work being accomplished to Senior Assistant (Field Support) and keep supervisors immediately informed issues requiring their attention. 

10.Alert Senior Operations Assistant (Field Support) or management compliance to SOPs or codes of conduct by IOM staff members or partners

11.Perform such other duties as may be assigned. 

Education: 

• Completed secondary [high school] education required and five years of relevant working experience. 

• Three years of working experience with a bachelor’s degree. 

Experience: 

• Prior Movement Operations or transportation experience is a strong advantage. 

• Strong computer skills - Word, Excel and Internet. 

• Fluency in English and French is required. 

• Working knowledge of Arabic is an advantage. 

 Required Competencies: 

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. 

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. 

Professionalism: Demonstrates ability to work in a composed, competent and   committed manner and exercises careful judgment in meeting day-to-day challenges. 

Courage: Demonstrates willingness to take a stand on issues of importance. 

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. 

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. 

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. 

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. 

Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. 

Communication: Encourages and contributes to clear and open communication    

Explains complex matters in an informative, inspiring and motivational way. 

                                                             

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.  

 Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where  applicable.  

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be  considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable. 

Interested candidates are invited to submit their applications via email to 

by 2 July 2024 at the latest, referring to this advertisement SVN/2024/006.  

 

IOM only accepts applications with a cover letter not more than one page specifying the motivation for the application as well as a detailed resume/CV. 

Only shortlisted candidates will be contacted.