Senior Technical Support Engineer
SARL Everteam Global Services - Intalio (Voir toutes les offres)
Alger,Algerie Expire le : 24 Janvier 2022Details:
Technical support engineer responsibilities include supporting already running projects, research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Responsibilities :
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA/issues severity for issues with respect to the severity.
What you will bring along| Qualification :
• You have 4 to 7 years’ java development experience with good web development concepts
• BS degree in Information Technology, Computer Science or equivalent
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• In-depth knowledge in the product that the technician is supporting.
• Expertise in designing APIs (rest) is a must
• Expertise in JavaScript and JQuery is a must
• Good knowledge with HTML5 – bootstrap 4/5
• Web development knowledge (especially on the request types and response body)
• Deploying/configuring Tomcat web server and knowledge about different webservers
• Git knowledge
• Linux commands knowledge
• Debugging and monitoring skills
• Diverse knowledge in common third parties used in the Java ecosystem
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills
To apply, please send us your resume at candidat@triemploi.com